Terms & Conditions

These Spruced! Terms & Conditions ("Agreement") are entered into by and between Spruced! ("Spruced!", "we," "our," or "us") and the individual or entity requesting, booking, or receiving our Services ("Customer"). This Agreement includes the terms and conditions below, along with any estimate, quote, invoice, service agreement, or booking confirmation provided by Spruced!. The Effective Date of this Agreement is the earlier of (a) the date the Customer requests or books a service, or (b) the date Spruced! confirms the appointment. These Terms apply to your initial booking as well as any future services provided by Spruced!. We may update these Terms from time to time, and the most current version will be available on our website.

Capitalized terms have the meanings defined below or within the section in which they first appear.

1. Definitions

1.1 "Customer" means the individual, business, property owner, tenant, manager, or authorized representative requesting or receiving Services from Spruced!.

1.2 "Property" means the residential, commercial, or short-term rental location where Services are to be performed.

1.3 "Services" means the cleaning, maintenance, organization, inspection, turnover, or other home and property services offered by Spruced!, as described in your estimate, booking confirmation, or service agreement.

1.4 "Service Agreement" means any accepted quote, estimate, invoice, booking confirmation, recurring service plan, or written agreement between Spruced! and the Customer.

1.5 "Technician" means a Spruced! employee, contractor, service provider, or authorized representative assigned to perform the Services.

1.6 "Website" means the Spruced! website, customer portal, online booking platform, and related digital services used to request or manage appointments.

1.7 "Customer Materials" means any information, access instructions, photographs, keys, gate codes, or other materials provided by the Customer to facilitate the Services.

1.8 "Services" refers to all residential, commercial, recurring, move-in/move-out, vacation rental, and specialty cleaning services provided by Spruced!.

2. Services & Customer Responsibilities

2.1 Services. Spruced! agrees to provide the Services described in the Customer's approved estimate, booking confirmation, or Service Agreement. Service availability may vary by location and scheduling. All Services are subject to availability and may be rescheduled due to weather, safety concerns, staffing, or unforeseen circumstances.

2.2 Scheduling & Property Access. Customers are responsible for providing accurate contact information, safe access to the Property, and any necessary entry instructions, keys, gate codes, or alarm details before the scheduled appointment. Delays or inability to access the Property may result in additional charges or appointment rescheduling.

2.3 Customer Responsibilities. Customers agree to provide a safe working environment, disclose any known hazards, secure pets when necessary, and notify Spruced! of any special instructions or areas requiring attention before the appointment begins. Customers remain responsible for the condition of the Property before and after Services are completed.